Location
We use two UK datacentre facilities, one on either side of Reading, Berkshire. Both have state-of-the-art facilities, top-quality connectivity and are manned 24/7 with skilled personnel. Having two sites allows us to provide literally bomb-proof disaster resilient systems, and allows us to keep our costs lower than our London-based peers.
Power
As well as short-term Uninterruptible Power Systems (UPS) systems there are multiple diesel generators at both sites, with a minimum of 96 hours fuel on-site, giving you total protection you from power failures.
Hardware
We use high-quality hardware in order to minimise the risk of failure. All of our dedicated servers also use RAID, providing additional resilience against disk failures. We also keep hot-standby equipment on-site so that even in the most catastrophic server failure event we can simply swap the disks into a new, identical chassis.
Security
There is a 24/7 on-site security presence with 24/7 internal CC-TV monitoring. In addition there are comprehensive security procedures including proximity access control.
Additionally, since we do not offer colocation, only a small number of authorised personnel have access to our portion of the data centres and your server.
Maintenance
All critical systems, such as UPS, generators and backup network links are tested on a regular basis to ensure that they are ready in the event of a real failure.
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